Job of the Quarter (Q2 2020)

8/4/2020 (Permalink)

In order to complete this job with a quick turnaround time, everyone’s help was needed.

Choosing the job of the quarter is always difficult. Each day, we have the pleasure of supporting our customers with many different needs, and likewise, in every job our team members shine with their work ethic and customer service. So, how do you select just one particular, outstanding job? It came down to working as a team with our trademark hustle this quarter.

Getting the Call

Our phone rang at 3 PM one Saturday in June, calling our attention to a significant fire loss in a 375,000 square foot South Central Pennsylvania logistics warehouse. They needed service immediately. This customer's well-known retail client couldn't risk downtime, overdue shipments and angry customers. To make it “Like it never even happened,” they needed Team Wall’s help. However, because COVID-19 cleanings were consuming our production schedules after-hours, it wasn’t certain that one office would have the resources necessary or be able to complete the job as quickly as the customer needed. Nevertheless, what sets Team Wall apart, our labor and resource efficiency, is what we were able to offer this job.

Combining Our Powers

Pardon me for being cheesy, but remember Captain Planet and his saying “our powers combined”? That’s our reality at SERVPRO Disaster Recovery Team Wall. By having offices in Harrisburg, Pittsburgh, and Baltimore, we have a unique opportunity to not only serve customers across a large geographic area, but we’re also able to combine our labor and equipment resources when necessary. By doing so for this fire loss, we were able to react immediately and efficiently, making for a customer who was happy "beyond measure” with the final product.

Within an hour of the initial call, members of our Management and Production teams arrived on the scene from both our Baltimore and Harrisburg offices. Upon arrival, they created a mitigation strategy and immediately began services for water extraction, drying, and cleaning. A 45-person team worked to complete the fire restoration and keep the logistics warehouse running business as usual from Saturday evening through Tuesday.

All Hands On Deck

In order to complete this job with a quick turnaround time, everyone’s help was needed. Onsite, we had everyone from technicians to one of our owners, Jim Wall, helping out! In the photo above, you can see Jim on a scissor lift, working to mount a debris chute. It’s safe to say that this job required all hands on deck in order to complete.

SERVPRO has emphasized the importance of superior hustle and customer service since day one. Even today, 12 years later, we strive for these characteristics in every job and we never intend to stop doing so. We are so thankful for the opportunity you and your customer’s provide us to serve you when you need it most. We love being “Here to Help!” and we value your support more than you know!