Owners Corner: 2nd Quarter 2020

8/11/2020 (Permalink)

The following is an excerpt from our 3rd quarter newsletter. This quarter’s Owner’s Corner features one of our owners, Trish Wall, giving her thoughts on the company’s experience over the last several months dealing with the COVID-19 pandemic:

It’s been 6 months since we published our last quarterly newsletter back in January. Now, at the end of July, we’re here looking at only our second “Quarterly” newsletter of 2020. If you’re doing the math and wondering why it doesn’t quite add up, you’re not mistaken. I’ll give you two guesses at the reason for this and the first one doesn’t count… COVID-19.

It was the afternoon of New Year’s Eve when I wrote the last “Owner’s Corner” article and I was filled with emotions anticipating the new year. Feeling pensive, excited, anxious, and hopeful, I summarized our strategy for 2020 as “Get Comfortable Being Uncomfortable”, which ended up being more prophetic than any of us could have imagined.

Everyone was uniquely impacted by COVID-19 in this country. Professionally, the pandemic forced our team to take on an abrupt change. We were a restoration company that offered cleaning services on 3/11/20. By 3/12/20, we suddenly became a cleaning company that offered restoration services after our first COVID-19 cleaning job began. It doesn’t get more uncomfortable than reversing your business model overnight.

Every member of our team dove in headfirst, taking the challenge of shifting right away. “Flattening the curve” was the country’s top priority and our company had the resources and tools to help do so. Therefore, we felt and still feel an immense social responsibility to service our communities. After four months and a plethora of COVID-19 cleaning jobs, our team is incredibly proud of the contributions that they have made in an effort to combat this pandemic.

The pride that Jim and I hold for our team is even more extensive. I’m reminded of the John Maxwell quote, “Change is Inevitable. Growth is Optional.” Growth was something consciously chosen by our team members when they were surrounded by the numerous uncertainties of this time. Their decision to choose growth has left us in awe.

We strive to instill the mindset of always pursuing professional as well as personal growth. It was incredibly gratifying to watch it play out right before our eyes. Our company’s ability to positively impact our community amidst the turbulence our country is facing has brought us gratitude. We are even more appreciative of our team for carrying out Team Wall’s vision statement, “Restoring peace of mind to EVERY customer. EVERY day”.

We hope that you stay healthy and stay safe. Keep growing!

Sincerely,

Jim and Trish Wall

P.S. Entreleadership is one of our favorite podcast series. One episode in May featured John Maxwell as a guest, speaking about Personal Growth. It had a great impact on us and we think that giving it a listen would be worth your time: https://www.entreleadership.com/blog/podcasts/john-maxwell-success. I have many favorite thoughts from this podcasts, but this quote is a particular favorite:

“I’m going to live til I die and I’m not going to get the two confused.”