Running Towards the Storm

10/6/2020 (Permalink)

Have you ever felt that strange, eerie feeling of “what did I just miss?” Maybe it’s come to you when you’re cruising southbound on the highway, enjoying the fact that there’s no one around you, until you see traffic at a complete standstill in the northbound lanes.

We get that feeling pretty often here at SERVPRO, but we wouldn’t call it eerie. Instead, it’s just the nature of our job. When there’s a hurricane, flood, wildfire, or natural disaster, SERVPRO is on the road, driving toward the storm and getting ready to jump right in.

Is this an easy task? Not at all. One adjective that will never be used to describe our storm response work is “easy”. However, is it worth it? One thousand times yes.

Just this year alone, we’ve traveled to Cleveland, OH; Philadelphia, PA; Chicago, IL; Washington, DC; Saginaw, MI; Bear, DE; Cleveland, OH (again); and recently, Pensacola, FL and Orange Beach, AL to help homes and businesses. And we still have 3 months left in 2020.

The Vision Statement of Team Wall is to “Restore peace of mind to EVERY customer. EVERY day.” At home, this is always on our minds, but when we’re chasing a storm and preparing to help those in need, it takes on an entirely new meaning. No one has control over Mother Nature, and yet it has the power to turn people’s lives upside-down overnight. This is why we send our seasoned, professional team members to support those affected through every stage of the restoration process. We are our customers’ facilitator, advocating for them throughout the entire process, from demolition, to rebuild, to insurance coverage and approvals. Helping our customers through life-changing, momentous events is our job and it’s what we love most.

All of our team members currently responding to Hurricane Sally and helping those affected by the storm damage it’s left behind deserve a big shoutout. You are special people, your efforts are making a world of a difference, and we can’t begin to thank you enough!