The Phoenix Buildings: 2020 Q4 Job of the Quarter

1/18/2021 (Permalink)

Among the most powerful weather events, hurricanes stand out as some of the most intense. The unlucky towns and their residents are forced to endure an intense weather event that rocks their worlds, turning lives upside-down and leaving behind a path of unimaginable destruction.

Every year during hurricane season, SERVPRO makes trips to areas that have been the victims of hurricanes in order to provide our services to those in need. This year’s hurricane season was one for the history books and as a result, our team was completing storm work 24/7. For our “Job of the Quarter” during a quarter filled with a plethora of storm work, it makes perfect sense that the title should go to a job that we completed this September in the wake of Hurricane at the Phoenix Buildings in Orange Beach, Alabama.

Job of The Quarter

The “Job of the Quarter” is the job that best illustrates the finest characteristics of our SERVPRO team. The Phoenix Buildings job fits that description completely, as it displays SERVPRO Disaster Recovery Team Team Wall’s stellar turnaround time, coordination between each of our three offices, and our capability to be a “one-stop shop” for our customers.

Prior to Hurricane Sally in 2020, the last hurricane to make landfall in Alabama was Hurricane Ivan in 2004. Orange Beach was hit particularly hard and our team traveled there immediately after receiving the news from Storm Team Wilson concerning the storm damage at the Phoenix Buildings. Multiple stories of condos, which had all experienced significant water damage as a result of Hurricane Sally, we housed inside of the Phoenix Buildings. We began work on only one of the Phoenix Buildings initially, but after showcasing our strengths through our work on the first building, we were excited to be given the opportunity to work on a second.

The Phoenix Buildings job presented multiple challenges to our team, such as obtaining keys to individual condo units and completing work while residents were living in them. Hurricane Sally brought violent rain, which entered the condo units, from the top to the bottom of each building, via sliding glass doors. This storm was completely out of anyone’s control, which made it even more important to us that we completed our work as quickly as possible in order to restore a sense of normalcy in our customers’ lives during such a tumultuous time.

We knew that the only way to provide the speedy restoration that our customers deserved was to pull together SERVPRO Disaster Recovery Team Team Wall’s resources and flex our muscles. Here at SERVPRO, we are proud to be a “one-stop shop” for our customers by handling every service that they need, from the beginning to the end of the job. In order to do this, we compiled resources from our Hunt Valley, Harrisburg, and Pittsburgh offices. As a result, our team was able to complete work on both of the Phoenix Buildings in only two weeks, while our competitors working on some of the other Phoenix Buildings required the same amount of time to tackle only one building. SERVPRO offers many mitigation, restoration, and rebuild services so that we can save our customers time, money, and unnecessary hassle. From roofing services to document drying, we’re prepared to take care of our customers’ every concern after a destructive storm like Hurricane Sally.

Even though the relentless 2020 hurricane season is now behind us, we’re already beginning to prepare for this year’s hurricane season. While we’re hopeful that the 2021 hurricane season will give us slightly more room to breathe, we are excited about the opportunities that it will bring, like the Phoenix Buildings, that will allow us to help as many people as we can. No matter what 2021’s hurricane season has in store, we’ll be standing by, ready to help you or your client through whatever comes your way.