Employee of the Quarter: Tommy Duval

7/23/2021 (Permalink)

Tommy Duval was selected as this quarter’s “Employee of the Quarter” for our Harrisburg West office.

Every quarter, we select one employee who exudes the qualities of an outstanding team member of SERVPRO Disaster Recovery Team - Team Wall. Tommy Duval was selected as this quarter’s “Employee of the Quarter” for our Harrisburg West office. Tommy is currently a Production Manager at our office and has been with us for six months. Prior to joining our Harrisburg West team, he gained considerable knowledge and experience with SERVPRO of North York, working as a Crew Chief and Production Manager. 

Tommy’s Commendable Qualities

In total, Tommy has worked with SERVPRO for eleven years and he is an incredible asset to our team. On an everyday basis, Tommy is hardworking, as he is always willing to stay after hours to make sure that schedules are correct and job updates are being sent, as well as working on larger projects in the field to ensure that work is completed quickly and efficiently. A reliable employee, Tommy is available to help his coworkers at any time of day- on or off the clock. When he picks up the phone, he always answers with the mindset of offering a helping hand. Communication is another of Tommy’s strengths, making sure that he checks in with the office, shares concerns, and makes them aware of crucial obstacles and information. Understanding the concerns of customers and working to find solutions, Tommy displays impressive patience. He excels in initiative, as he consistently plans ahead. When we are short-staffed or are forced to juggle various issues, Tommy remains optimistic, whether he is on the job site or managing his crew. 

Exemplary Skills and Characteristics 

Tommy adheres to SERVPRO Disaster Recovery Team - Team Wall’s “7 Pillars” on a daily basis. He displays accountability through his professionalism. He excels in leadership as well as organization, which strengthens his problem-solving skills and helps him find solutions. 

His negotiation skills are strong and nourish his persistence. Lastly, Tommy is a true team-player, as he places teamwork front and center every day. We are so grateful for all that you do, Tommy!