Large Loss Commercial Fire Damage: Job of the Quarter

10/8/2021 (Permalink)

The large fire in our customer's warehouse left behind about 170,000 square feet of space affected by soot and smoke

We take the time here at SERVPRO Disaster Recovery Team - Team Wall each quarter to select one job as our “Job of the Quarter.” For this special title, we select a particular job that spotlights the strengths of our company and the goals for which we strive in every job that we have the pleasure to complete. For 3rd Quarter 2021, our “Job of the Quarter” title goes to our work in July with a customer who experienced fire and smoke damage within their warehouse. Members of our team from every department and every corner of our company came together to get the job done with our trademark hustle and teamwork.

A Large Loss Is Never Too Large

Our customer reached out to us on June 28th with information about a large fire loss that they had experienced on their commercial property. We arrived on site as soon as possible with our Harrisburg West team of professionals ready to assess the damage within 24 hours. With our 24-Hour Emergency Services, our ability to complete both restoration and reconstruction work, and experience working on large loss projects, we were able to prove to our customer that we could get their commercial business back on track in no time. 

Making It “Like it never even happened.”

The large fire in our customer's warehouse left behind about 170,000 square feet of space affected by soot and smoke, made worse due to the fire’s proximity to the building’s HVAC unit. Work began on the same day the contract was signed, as we wanted to get a head start on tarping the roof and cleaning ducts. Working through the July 4th holiday weekend in order to get our customer's employees back in their building quickly, we cleaned offices while employees were not in the building, therefore reducing distractions. 40 or more crew members made up our team and worked around the clock. Additionally, the job required us to rent a scissor lift so that we could reach high ceilings impacted by smoke and soot damage. Another challenge involved planning our work around the customer's daily production schedules, as it was not feasible to halt production while we worked. We overcame this challenge by coordinating schedules and sectioning off specific areas in which we were working so that the company’s daily operations could carry on throughout the process. Our final walkthrough of the facility was completed on July 26th- just 22 days after work began.

Teamwork Makes All The Difference

What makes this specific job deserving of our “Job of the Quarter” title is the way in which this job exemplified our emphasis on teamwork. From our digital marketing team that got our foot in the door to the crew members working on the job site, everyone had a hand in our success. Jannene Miller, one of our commercial account managers, served as the primary point of contact for our customer and kept them up to date through regular communication. Jim Wall, one of our owners, alongside Jason Quick, our Harrisburg West Vice President of Operations, and George Readinger, who serves as our team’s Large Loss Production Manager, traveled to the job site in order to communicate with the customer. Back in the office, owner Trish Wall helped seal the deal by sending letters of recommendation. SERVPRO Disaster Recovery Team - Team Wall is truly a team, as members from every area of our company work together to make our customer’s large fire loss “Like it never even happened.” Our teamwork made it possible for us to ensure that our customer was content with every stage of the restoration process in addition to the final product.

Have a Large Loss? Call Team Wall

Regardless of the nature of your commercial business’ large loss damage, SERVPRO Disaster Recovery Team - Team Wall can help. Our commercial restoration services specifically target fire, storm, water, and mold damage. If your business is looking for a team of large loss restoration professionals with advanced equipment, look no further than SERVPRO. While we hope that your commercial business is never faced with a large loss of any kind, know that we are always standing by and looking forward to help after any emergency.