Job of the Quarter Q1: Disaster Recovery Team Spotlight

4/18/2022 (Permalink)

This quarter, we wish to highlight 3 jobs that were handled by our Disaster Recovery Team division.

Every quarter, we select one job that stands out from the rest to spotlight as our “Job of the Quarter.” This time, however, we wish to highlight 3 jobs that were all handled by our Disaster Recovery Team division of SERVPRO Team Wall, which, since its initiation about 6 months ago, has handled large losses and storms. The Disaster Recovery Team handled 3 daunting water loss projects this quarter that we can’t wait to share with you in this article. Keep reading to learn more about what our Disaster Recovery Team does, the peace of mind that they help instill in our customers during unthinkable situations, and the reasons as to why these 3 jobs all deserve recognition as “Job(s) of the Quarter.” 

All 3 of these jobs were local to SERVPRO Disaster Recovery Team - Team Wall and, as previously mentioned, were water-losses, requiring a tremendous amount of resources and teamwork. In the past, we would have pulled resources from each of our local markets to produce these jobs, but with our Disaster Recovery Team ready to go, we had everything we needed in house in order to complete the job. The cold weather in late January kept our team on its toes, as we had quite a few jobs come in, many fairly large and with extreme urgency in completion. However, our teams handled the pressure with grace and the fruits of their hard work are illustrated in the details of the following 3 jobs.

Flooding in a Senior Living Facility

A sprinkler system went off inadvertently, flooding 3 levels of a full wing of a senior living center’s facility in Baltimore this quarter. With an extensive restoration process seemingly on the horizon, the customer immediately called SERVPRO Team Wall for help. Our crew was onsite within two hours, equipped with everything they needed to initiate our professional mitigation and emergency services. This project was no small feat, as we had anywhere between 40 to 50 crew members working at any one time throughout the project, so it was all hands on deck. We also provided multiple construction services, including full floor replacement, new coats of paint for affected walls, and new carpet installation. Thanks to our Disaster Recovery Team’s expertise, experience, and hustle, residents of the facility were able to move back into their rooms within just two weeks. 

Frozen Pipes Galore Lead to Flooding

When water damage resulted from frozen pipes at an assisted living facility this quarter, affecting 4,000 square feet of the facility’s first level alone, SERVPRO Team Wall’s Disaster Recovery Team had our work cut out for ourselves. Mitigation efforts persisted for 5 days, with repair and construction work in progress for the following 14 days. For the first 5 days, approximately 15 members of our team handled the mitigation aspects, but 25 team members total worked to complete construction and repair work, through tasks such as installation of drywall, insulation, and flooring, as well as trim-work and painting. Along the way, our team faced the issues of containment, noise control, and the pressure to speedily complete the job so as to minimize disruptions to residents and employees’ lives. With the help of our Disaster Recovery Team, our individual, local teams could continue to focus on residential customers who were also experiencing frozen pipes as a result of the cold temperatures. Ultimately, our Disaster Recovery Team was able to meet the customer’s mitigation needs very quickly and efficiently, which helped the construction services go smoothly.  All-in-all, we were able to minimize the downtime for the customer by a number of weeks, restoring a sense of normalcy in everyone’s lives as quickly as possible.

The final job that we will spotlight in this article once again involves water damage resulting from broken pipes, but in a large commercial building of approximately 35,000 square feet with multiple tenants. As opposed to the other two jobs, this project did not require construction or repair services, as it was purely mitigation work. Therefore, we were in and out in just 8 days. All the while, anywhere between 35 and 45 crew members completed the mitigation work. Due to the size of the building, large format, 2 - desiccant drying systems with ancillary generators were utilized during the process of drying out the building. Overall, the size of the job presented the biggest challenge to our team, as many areas of the facility required a “full gut” of affected materials in order to effectively and thoroughly mitigate the space. The size of this job, with multiple levels and a 4 story open atrium, provided both a unique and challenging drying environment, but our team persevered to successfully meet the customer’s needs.

Learn More About SERVPRO Team Wall’s Disaster Recovery Team

Large loss situations are often intimidating and overwhelming for homeowners and commercial business owners alike, but you can find peace of mind in the fact that SERVPRO Team Wall’s Disaster Recovery Team has your back. Learn more about our Large Loss, Disaster Recovery Team here. You can also find more information about our Water Damage Restoration, Storm Damage Restoration, and many other Commercial Restoration services on our website. For professional, commercial restoration and construction services that you can trust to make it “Like it never even happened,” call your SERVPRO Disaster Recovery Team - Team Wall’s Harrisburg West office at (717) 510-6779 today.