Job of the Quarter Q2: One Team Mentality

7/27/2022 (Permalink)

Keep reading to learn more about SERVPRO Team Wall’s one team mentality and how it helped us make it “Like it never even happened” after a fire loss.

Before we enter a new quarter, we always take a moment to highlight one exceptional job as the recipient of our “Job of the Quarter” award. This quarter, the “Job of the Quarter” recipient displays what we call our “one team mentality.” Keep reading to learn more about SERVPRO Team Wall’s one team mentality and how it helped us make it “Like it never even happened” for the property owner after their building’s fire loss. 

After suffering a devastating fire loss, a commercial company was faced with more than half of their building damaged, with only the front lobby standing as a usable space. It was clear that they were in need of restoration and construction services that would return their property to its preloss condition and allow them to return to business as usual as soon as possible. 

While SERVPRO Team Wall was able to do all of these things for the commercial business, what made this job worthy of receiving the “Job of the Quarter” title was its display of our unique, one team mentality. Requiring multiple sections of SERVPRO Team Wall to collaborate and cooperate in order to get the job done, this job illustrates how deeply we value teamwork. While our SERVPRO of Harrisburg West office originally received the call about the fire loss, the affected property was located closer to our SERVPRO of Hunt Valley and Harford County office. Our Harrisburg office could have easily redirected the call to the Hunt Valley office, but a crew from Harrisburg traveled to Hunt Valley in order to help.

In order to complete the clean up job, even with all hands on deck, it became clear that we needed the help of our Large Loss division. Our centralized team even pitched in to help estimate repairs. Thanks to our one team mentality and teamwork, we were able to complete the restoration in a timely manner for our customer. 

Despite having plenty of personnel to assist with the project, this job was not without its challenges. Because the affected commercial building was an older structure with many structural issues that existed before the fire loss, there were many additional repairs that needed to be made in order to make the property safe for the customer. SERVPRO Team Wall is required by county code to restore properties to building standards. This particular building needed to meet ADA accessibility requirements. Although the quantity of requirements could potentially overwhelm a customer, our team put the customer’s mind at ease by working closely with the insurance company and the customer in order to determine the scope of the necessary repairs.

Additionally, completed the electric rework for the building, our crews laid gravel and poured concrete in the basement, installed drop ceiling and flooring, completed the framing, installed the drywall and ductwork, removed and replaced half of the roof, and painted. With our teamwork and one team mentality, we completed the job thoroughly and quickly so as to help our customer get their commercial property and business back on track after a devastating fire loss. 

For more information about SERVPRO Team Wall’s restoration and construction capabilities in the face of any emergency, call us at (717) 510-6779. You can also check out our website, which includes overviews of our offerings, such as residential and commercial Fire Damage Restoration services, Large Loss capabilities, Construction services, and many more. We look forward to helping you make it “Like it never even happened.”